166

MY BAG

  • Animal Psychology

    £199.00

    QTY: 1

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  • Bioveterinary Science

    £199.00

    QTY: 1

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  • Birdwatching

    £199.00

    QTY: 1

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  • Canine And Feline Dementia

    £199.00

    QTY: 1

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  • Canine And Feline Obesity

    £199.00

    QTY: 1

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  • Canine Communication

    £199.00

    QTY: 1

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  • Dog Scent Training

    £199.00

    QTY: 1

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  • Dog Trainer Professional

    £199.00

    QTY: 1

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  • Dog Walking

    £199.00

    QTY: 1

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  • Endangered Species Recovery And Conservation

    £199.00

    QTY: 1

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  • Equine Health And Nutrition

    £199.00

    QTY: 1

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  • Equitation science

    £199.00

    QTY: 1

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  • Ethology

    £199.00

    QTY: 1

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  • Exotic Animal Care

    £199.00

    QTY: 1

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  • Falconry

    £199.00

    QTY: 1

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  • Feline Behaviour And Psychology

    £199.00

    QTY: 1

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  • Feline Practice

    £199.00

    QTY: 1

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  • Herpetology

    £199.00

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  • Horse Care and Stable Management

    £199.00

    QTY: 1

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  • Ichthyology

    £199.00

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  • Kennel And Cattery Management

    £199.00

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  • Livestock Science

    £199.00

    QTY: 1

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  • Mammalogy

    £199.00

    QTY: 1

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  • Ornithology

    £199.00

    QTY: 1

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  • Pet Care

    £199.00

    QTY: 1

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  • Pet First Aid

    £199.00

    QTY: 1

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  • Pet Grooming

    £199.00

    QTY: 1

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  • Pet Nutrition

    £199.00

    QTY: 1

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  • Pet sitting

    £199.00

    QTY: 1

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  • Regenerative Agriculture

    £199.00

    QTY: 1

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  • Poultry Science

    £199.00

    QTY: 1

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  • Search And Rescue Dog Training

    £199.00

    QTY: 1

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  • Service Dog Training

    £199.00

    QTY: 1

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  • Veterinary Assistant

    £199.00

    QTY: 1

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  • Veterinary Physiotherapy

    £199.00

    QTY: 1

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  • Wildlife Rescue And Rehabilitation

    £199.00

    QTY: 1

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  • Wildlife Forensics

    £199.00

    QTY: 1

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  • Zookeeping

    £199.00

    QTY: 1

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  • Beauty Therapy

    £199.00

    QTY: 1

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  • Cosmetic Science

    £199.00

    QTY: 1

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  • Cosmetology

    £199.00

    QTY: 1

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  • Medical Aesthetics

    £199.00

    QTY: 1

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  • Microneedling

    £199.00

    QTY: 1

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  • Nail Technician

    £199.00

    QTY: 1

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  • Professional Makeup Artistry

    £199.00

    QTY: 1

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  • Actuarial Science

    £199.00

    QTY: 1

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  • Advertising Science

    £199.00

    QTY: 1

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  • Agile Project Management

    £199.00

    QTY: 1

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  • Agricultural Business Management

    £199.00

    QTY: 1

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  • Appreciative Inquiry

    £199.00

    QTY: 1

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  • Aviation Insurance Law

    £199.00

    QTY: 1

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  • Bar Management

    £199.00

    QTY: 1

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  • Barista Professional

    £199.00

    QTY: 1

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  • Behavioral Finance

    £199.00

    QTY: 1

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  • Behavioural Economics

    £199.00

    QTY: 1

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  • Behavioural Finance

    £199.00

    QTY: 1

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  • Blockchain

    £199.00

    QTY: 1

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  • Blue Ocean Strategy

    £199.00

    QTY: 1

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  • Brand Building

    £199.00

    QTY: 1

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  • Business Accounting

    £199.00

    QTY: 1

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  • Business Coaching And Mentoring

    £199.00

    QTY: 1

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  • Business Development

    £199.00

    QTY: 1

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  • Business Ethics

    £199.00

    QTY: 1

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  • Business Intelligence

    £199.00

    QTY: 1

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  • Business Law

    £199.00

    QTY: 1

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  • Business Model Generation

    £199.00

    QTY: 1

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  • Business Storytelling

    £199.00

    QTY: 1

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  • Butchery

    £199.00

    QTY: 1

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  • Call Centre Management

    £199.00

    QTY: 1

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  • Change Management

    £199.00

    QTY: 1

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  • Charity Accounting

    £199.00

    QTY: 1

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  • Charity Law And Governance

    £199.00

    QTY: 1

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  • Clothing And Textiles Manufacturing

    £199.00

    QTY: 1

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  • Commercial And Corporate Law

    £199.00

    QTY: 1

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  • Communication Skills

    £199.00

    QTY: 1

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  • Competition Law

    £199.00

    QTY: 1

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  • Compliance Audit And Risk Management

    £199.00

    QTY: 1

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  • Conflict Resolution

    £199.00

    QTY: 1

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  • Construction Management And Building Surveying

    £199.00

    QTY: 1

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  • Consumer behaviour

    £199.00

    QTY: 1

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  • Consumer Psychology

    £199.00

    QTY: 1

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  • Contract Law

    £199.00

    QTY: 1

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  • Conveyancing And Property Law

    £199.00

    QTY: 1

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  • Corporate Brand Management

    £199.00

    QTY: 1

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  • Corporate Cross-cultural Awareness

    £199.00

    QTY: 1

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  • Corporate Governance

    £199.00

    QTY: 1

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  • Corporate Leadership Coaching

    £199.00

    QTY: 1

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  • Corporate Risk and Crisis Management

    £199.00

    QTY: 1

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  • COSHH Risk Assessment

    £199.00

    QTY: 1

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  • Cosmetics Branding And Promotion

    £199.00

    QTY: 1

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  • Crisis Management

    £199.00

    QTY: 1

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  • Crowdfunding

    £199.00

    QTY: 1

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  • Customer Relationship Management

    £199.00

    QTY: 1

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  • Data Analytics

    £199.00

    QTY: 1

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  • Day Trading

    £199.00

    QTY: 1

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  • Decision Making

    £199.00

    QTY: 1

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  • Dental Practice Administration

    £199.00

    QTY: 1

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  • Developmental Coaching

    £199.00

    QTY: 1

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  • E-Commerce Psychology

    £199.00

    QTY: 1

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  • Economic Indicators

    £199.00

    QTY: 1

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  • Economics

    £199.00

    QTY: 1

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  • Enterprise Risk Management

    £199.00

    QTY: 1

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  • Ergonomics

    £199.00

    QTY: 1

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  • EU Shipping Law

    £199.00

    QTY: 1

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  • Facilities Management

    £199.00

    QTY: 1

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  • Fashion Marketing

    £199.00

    QTY: 1

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  • Fashion Merchandising

    £199.00

    QTY: 1

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  • Festival And Events Management

    £199.00

    QTY: 1

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  • Financial Intelligence

    £199.00

    QTY: 1

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  • Financial Modelling

    £199.00

    QTY: 1

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  • Financial Services Risk Management

    £199.00

    QTY: 1

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  • Fishmonger

    £199.00

    QTY: 1

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  • Forex Trading

    £199.00

    QTY: 1

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  • Franchising

    £199.00

    QTY: 1

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  • Freakonomics

    £199.00

    QTY: 1

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  • Fundamentals Of Risk Management

    £199.00

    QTY: 1

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  • Fundraising

    £199.00

    QTY: 1

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  • Global Logistics

    £199.00

    QTY: 1

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  • Health and Safety

    £199.00

    QTY: 1

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  • Healthcare Project Management

    £199.00

    QTY: 1

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  • Hedge Funds

    £199.00

    QTY: 1

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  • Hospitality Management

    £199.00

    QTY: 1

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  • Human Resource Management

    £199.00

    QTY: 1

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  • Insurance Law

    £199.00

    QTY: 1

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  • Intercultural Communication

    £199.00

    QTY: 1

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  • International Aviation Law

    £199.00

    QTY: 1

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  • International Charity Law

    £199.00

    QTY: 1

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  • International Commercial Litigation And Arbitration

    £199.00

    QTY: 1

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  • International Finance

    £199.00

    QTY: 1

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  • International Oil And Gas Law

    £199.00

    QTY: 1

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  • International Tax Law

    £199.00

    QTY: 1

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  • Interpersonal Communication

    £199.00

    QTY: 1

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  • Introduction To Financial Markets

    £199.00

    QTY: 1

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  • Introduction To Banking

    £199.00

    QTY: 1

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  • Introduction To Fintech

    £199.00

    QTY: 1

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  • Introduction To Neobanks

    £199.00

    QTY: 1

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  • Introduction to Payroll Systems

    £199.00

    QTY: 1

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  • Investment Banking

    £199.00

    QTY: 1

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  • Japanese Candlesticks

    £199.00

    QTY: 1

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  • Jewish Money Code

    £199.00

    QTY: 1

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  • Just In Time

    £199.00

    QTY: 1

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  • Kaizen Practitioner

    £199.00

    QTY: 1

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  • Key performance indicator

    £199.00

    QTY: 1

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  • Knowledge Management

    £199.00

    QTY: 1

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  • Lead Generation

    £199.00

    QTY: 1

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  • Lean Healthcare

    £199.00

    QTY: 1

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  • Lean Practitioner

    £199.00

    QTY: 1

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  • Library and Information Science

    £199.00

    QTY: 1

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  • Loler Assessment

    £199.00

    QTY: 1

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  • Marine Insurance Law

    £199.00

    QTY: 1

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  • Marine Insurance Law and practice

    £199.00

    QTY: 1

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  • Maritime Law And Shipping Contracts

    £199.00

    QTY: 1

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  • Market Research Analysis

    £199.00

    QTY: 1

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  • Marketing

    £199.00

    QTY: 1

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  • Mind Mapping

    £199.00

    QTY: 1

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  • Money Psychology

    £199.00

    QTY: 1

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  • Mutual Funds

    £199.00

    QTY: 1

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  • Negotiation Skills

    £199.00

    QTY: 1

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  • Noise Control And Hearing Protection

    £199.00

    QTY: 1

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  • Occupational Health And Safety

    £199.00

    QTY: 1

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  • Occupational Safety And Incident Management

    £199.00

    QTY: 1

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  • Oil And Gas Management

    £199.00

    QTY: 1

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  • Operations Management

    £199.00

    QTY: 1

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  • Peak Performance Coaching

    £199.00

    QTY: 1

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  • People Management

    £199.00

    QTY: 1

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  • Performance Management

    £199.00

    QTY: 1

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Subtotal:

£33034.00

Positive Customer Care course

Positive Customer Care

£199.00


Description

Positive Customer Care Diploma Course

Welcome to the Positive Customer Care course, a comprehensive online learning journey designed to transform your approach to customer service. This unique program offers a deep exploration into the art of creating memorable customer experiences, ensuring you not only meet but exceed customer expectations.

Starting with the core of customer service, the Positive Customer Care online course guides you through the intricacies of Understanding Customer Care. This foundational unit sets the stage for what promises to be a transformative learning experience. It equips you with the knowledge to appreciate the value of exceptional customer care in today’s competitive landscape.

Furthermore, the course delves into Effective Communication Skills, a crucial aspect of customer service. Here, you will learn how to communicate effectively, ensuring clarity and understanding in every customer interaction. This unit teaches the art of listening and responding in ways that build trust and rapport with customers.

Building Customer Relationships is another key component of the Positive Customer Care course. This segment focuses on strategies for nurturing long-term relationships with customers, turning occasional buyers into loyal patrons. You’ll discover techniques for personalising customer interactions and creating a bond that encourages repeat business.

In today’s digital age, mastering Digital Customer Care Strategies is essential. The Positive Customer Care online course covers the latest in digital customer service, from social media to live chat and beyond. You’ll learn how to leverage technology to provide seamless support, regardless of the platforms your customers prefer.

Handling Complaints and Conflict Resolution is critical for maintaining positive customer relationships. This unit teaches you how to approach complaints as opportunities for improvement, resolving conflicts with professionalism and poise. You’ll gain skills in turning potentially negative situations into positive outcomes.

Training and Empowering Customer Care Teams is a vital unit that focuses on the importance of a knowledgeable and empowered service team. The Positive Customer Care course outlines methods for training teams in best practices, ensuring they have the tools and confidence needed to deliver outstanding service.

Understanding Customer Psychology offers insights into the motivations and behaviours of customers. This knowledge allows for more tailored and effective service strategies, enhancing customer satisfaction and loyalty.

The course also addresses the importance of Multicultural Customer Service, preparing you to serve a diverse clientele with sensitivity and understanding. This unit highlights the nuances of cross-cultural communication, ensuring you can connect with customers from various backgrounds.

Technological Advancements in Customer Care examines the latest tools and technologies reshaping customer service. From AI chatbots to CRM systems, you’ll learn how to integrate these advancements into your service strategy, enhancing efficiency and customer satisfaction.

Creating a Customer-Centric Culture is the capstone of the Positive Customer Care Diploma course. This unit explores strategies for embedding a customer-first mindset throughout your organisation, fostering an environment where exceptional service thrives.

As part of the Positive Customer Care online course, each unit concludes with a multiple-choice examination. This assessment helps solidify your understanding of each topic, offering immediate feedback to guide your learning journey. With results available promptly, you can quickly identify areas for review or confidently move on to the next chapter.

Upon completing the Diploma course, you will receive a diploma certificate and an academic transcript, accessible for download from your student account at no extra cost. This certification not only marks your achievement but also enhances your professional profile, demonstrating your commitment to excellence in customer care.

The Positive Customer Care course stands out as an essential program for anyone looking to excel in customer service. Whether you’re new to the field or seeking to upgrade your skills, this online course offers a flexible, comprehensive learning experience. Through engaging content and practical insights, you’ll emerge equipped to create positive, lasting impressions on every customer, fostering loyalty and driving business success.

In conclusion, the Positive Customer Care course is more than just a training program; it’s an investment in your professional growth and in the success of your organisation. By embracing the lessons and strategies it presents, you’ll not only elevate your service standards but also contribute to a more customer-centric world. Join us on this journey towards excellence in customer care, and let’s redefine what it means to serve.

What you will learn

1:Understanding Customer Care
2:Effective Communication Skills
3:Building Customer Relationships
4:Digital Customer Care Strategies
5:Handling Complaints and Conflict Resolution
6:Training and Empowering Customer Care Teams
7:Understanding Customer Psychology
8:Multicultural Customer Service
9:Technological Advancements in Customer Care
10:Creating a Customer-Centric Culture

Tutor Support

Course Outcomes

After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college.

Assessment

Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter.

Accreditation

Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Do you want to join an online course
that will better your career prospects?

Give a new dimension to your personal life

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